Purchase Policy

This Purchase Policy outlines the terms and conditions governing purchases made from Malusi Designs ("us", "we", or "our").

 

1. Ordering Process

 

1.1. Orders can be placed through our website [www.malusidesigns.com] or by contacting our customer service team directly.

 

1.2. By placing an order, you agree to provide accurate and complete information, including your contact details, shipping address, and payment information.

 

1.3. Once an order is placed, you will receive an order confirmation email with details of your purchase. 

 

1.4. Orders take up to 4-6 weeks to be completed.

 

 

2. Pricing and Payment

 

2.1. Prices for products listed on our website are in [currency] and are inclusive of applicable taxes, unless otherwise stated.

 

2.2. Payment can be made via [accepted payment methods], including credit/debit cards, PayPal, or bank transfer.

 

2.3. Orders will not be processed until payment has been received in full.

 

 

3. Order Confirmation

 

3.1. Upon receipt of your order, we will send you an email confirmation with the details of your purchase and estimated delivery timeframe.

 

3.2. Please review the order confirmation carefully and contact us immediately if there are any discrepancies or changes needed.

 

 

4. Order Modifications and Cancellations

 

4.1. If you need to modify or cancel an order, please contact our customer service team as soon as possible.

 

4.2. We will make every effort to accommodate order modifications or cancellations, but we cannot guarantee that changes can be made once an order has been processed.

 

 

5. Product Availability

 

5.1. All products listed on our website are subject to availability.

 

5.2. In the event that a product becomes unavailable after an order has been placed, we will notify you as soon as possible and offer alternatives or a refund for the unavailable item.

 

 

6. Order Fulfilment

 

6.1. We will make every effort to fulfil orders in a timely manner and to the best of our ability.

 

6.2. While we strive to maintain accurate inventory levels, there may be instances where an ordered product is out of stock. In such cases, we will notify you and provide alternatives or a refund for the unavailable item.

 

 

7. Contact Information

 

7.1. If you have any questions about our Purchase Policy or need assistance with an order, please contact us at:

 

Malusi Designs

146 10th Rd, Kew,

Johannesburg, 2192

Contact number: 0826418838

Email: info@up-cycled.co.za

 

By making a purchase from Malusi Designs, you agree to abide by this Purchase Policy.