Delivery and Shipping

This Deliveries and Exchange Policy outlines the procedures regarding the delivery of products and the process for exchanges at Malusi Designs ("us", "we", or "our").

 

1. Delivery

 

1.1. We aim to deliver products to our customers in a timely manner and to the address provided during the order process.

 

1.2. Delivery times may vary depending on the shipping method selected and the destination address.

 

1.3. Once an order has been dispatched, we will provide tracking information where applicable.

 

1.4. While we make every effort to ensure timely delivery, we are not responsible for delays caused by factors outside of our control, such as natural disasters, customs delays, or carrier disruptions.

 

 

2. Exchange Policy

 

2.1. We accept exchanges within [number of days] days of delivery, provided the following conditions are met:

 

a. The product is returned in its original condition, unused, and undamaged.

 

b. The product is accompanied by the original receipt or proof of purchase.

 

c. The product is exchanged for a product of equal or lesser value, subject to availability.

 

2.2. Exchanges can be made for reasons such as:

 

a. Incorrect sizing.

 

b. Change of mind.

 

c. Defective or damaged product upon receipt.

 

2.3. Exchanges will only be processed once the returned product has been received and inspected by our team.

 

 

3. Exchange Process

 

3.1. To initiate an exchange, please contact our customer service team at [contact number] or email [email address] within [number of days] days of receiving your order.

 

3.2. Our customer service team will provide instructions on how to return the product for exchange.

 

3.3. Customers are responsible for the cost of return shipping unless the exchange is due to our error.

 

3.4. Once the returned product is received and inspected, we will process the exchange and ship the replacement product, subject to availability.

 

 

4. Non-Exchangeable Items

 

4.1. Certain items may not be eligible for exchange, including:

 

a. Custom-made or personalised products.

 

b. Clearance or sale items.

 

c. Products that have been used or damaged by the customer.

 

 

5. Contact Information

 

5.1. If you have any questions about our Deliveries and Exchange Policy, please contact us at:

 

Malusi Designs

146 10th Rd, Kew,

Johannesburg, 2192

Contact number: 0826418838

Email: info@up-cycled.co.za

 

By making a purchase from Malusi Designs, you agree to abide by this Deliveries and Exchange Policy.